• Peter Pan Au Pairs
  • 6 Station Road, Faversham
  • ME13 8EB
  • Tel: 01795 482545
  • Mob: 07710 172600
  • Fax: 0845 1305821
  • nicky@peterpan-aupairs.com
Peter Pan Au pairs - Terms & Conditions

Terms & Conditions

Peter Pan Au Pairs
6 Station Road, Faversham, Kent ME138EB
Tel: 07710172600 Fax: 0845 1305821
Email: nicky@peterpan-aupairs.com



There is no registration fee with Peter Pan Au Pairs

Our introduction fees are as follows:


Summer au pair (one to two month) £150.00 inc
Au pair 3-5 month placement £300.00 inc
Au pair over 5 month placement £510.00 inc
Au pair 9-12n £560.00 inc
Au Pair £785.00 inc
Mothers Help / Carer £785.00 inc
Driver additional £50 per placement


The placement fee becomes payable when the Client offers to engage the au pair and such an offer is accepted by the au pair. Payment can be made by BACS or cheque.

The agency fee is due in full prior to the arrival of the au pair or within 7 days of receipt of invoice (whichever is first).

The fee will be payable to PPA by the client if an applicant supplied to the client by PPA is at a later date engaged by the client. Clients transfering or passing on the details of an au pair to other families are liable for the placement fee in the event of the family engaging the au pair.


Au pairs should be paid as follows:
Au Pair 30 hours per week – £100 min (to include £20 towards language school or other)
Extra work to be payable at £4.50 per hour minimum
An au pair should not be left in sole charge of a child under 2 years old


Peter Pan Au Pairs will be refered to as PPA or the Agency. The client family will be refered to as the Client.

The term ‘au pair’ refers to any applicants introduced by Peter Pan Au Pairs including couples or mothers helps.

The client accepts, or shall be deemed to accept, these terms of business and our Privacy Policy ((as detailed in a separate document) by agreeing to the activation of their family search or sending back their registration form. By registering with Peter Pan the client also accept that we will share their personal data with our partner agencies in the EU. This is in compliance with the May 2018 General Data Protection Regulation (GDPR) law. All privacy notices are available on our website and can be sent again on request.

The agency acts as an agent solely for the purpose of an introduction between au pairs and clients. The fee charged by the agency is an introduction fee.

Au pairs should live as part of the family and will help out with childcare and light household duties relating to the children only. In return for this they will receive pocket money. Accommodation, living expenses and food should all be provided by the family. Not treating the au pair in this way is in breach of Employment Laws, National Minimum wage laws and the au pair guidelines.

The request by a client for Peter Pan to supply details of applicants is acceptance of the Agency’s Terms and Conditions and Privacy Policy as well as agreement to abide by all the au pair guidelines.

The agency acts as an agent solely for the purpose of an introduction between au pairs and clients. The fee charge by the agency is an introduction fee.

As the process of providing these services starts as soon as the Client contacts the Agency, the Client agrees to waive their right to cancel the service within 14 days as defined under the Consumer Contracts Regulations 2013.

The Client must encourage and enable the Au Pair to attend language school and must contribute at least £20 per week towards this as Au Pairs are coming primarily to improve their English.

Whilst the agency will make all efforts to ensure the suitability of an au pair, it is the Client’s responsibility to make sure they are satisfied with all aspects of the au pair and the agency cannot accept liability of any kind for any loss, damage to property, or injury to any persons arising directly or indirectly from any act or omission of any candidate introduced by the agency. Even if such an act or omission is negligent or fraudulent.

The placement fee becomes payable when the client offers to engage the au pair and such an offer is accepted by the au pair.


NO REFUNDS ARE GIVEN – If an au pair cancels after acceptance and before arrival then a free replacement will be offered. If we are unable to supply a suitable candidate within one month a full refund of fees paid will be given.

If a family cancels an au pair after acceptance a replacement au pair will be offered free of charge however the original fee is still payable.

If the au pair (five month placement or more) leaves the family within 4 weeks of arrival a replacement au pair will be offered free of charge. The agency cannot guarantee to do this within any particular timescale. Should the family not consider these au pairs the agency has properly and correctly discharged its obligations. The agency cannot guarantee the same nationality, length of stay or age group. There will be only one replacement offered per agency fee paid. NO FREE REPLACEMENT AU PAIR WILL BE GIVEN IF THE AU PAIR LEAVES AFTER 4 WEEKS OF ARRIVAL

A replacement will only be offered if the client complied with the correct terms of payment of the agency fee. The agency reserves the right to provide a family with a replacement au pair if they believe the au pair guidelines have not been adhered to. An unsatisfactory au pair must be notified to the agency within the first month for a replacement to be offered.

There will be no replacements offered on short term placements (summer au pairs) unless the agency still has availability and can offer this. Should the agency be unable to find a replacement for a short-term placement (three – five months) a six month au pair will be offered the difference in fee should be paid.

The au pair must be given 14 days notice if the family wishes her to leave, failure to do this can result in a replacement not being offered. In cases of severe misconduct the notice period can be waived but this must be at the discretion of the agency and family together and she must be given provision to either get home or to be able to stay elsewhere.

When the au pair has lived with you for 4 weeks or more it will deemed that the placement has been satisfactory and PPAs obligations have been met. Any placements required after this period will incur the full introduction fee. We cannot guarantee that the au pair stays the full stated period.


According to Working Time Regulations BAPAA recommends that the UK basic holiday allowance of 28 days per annum should apply or 1.66 days per month pro rata if the placement is shorter than a year. This can include public and Bank holidays.


If a driver is required Peter Pan will endeaour to find an au pair who has a driving license and can drive in the UK. PPA cannot in any circumstances be held responsible or accountable for an au pairs driving ability. We encourage all families to send their driving au pair for a couple of lessons to assess their ability prior to driving alone. Any costs due to an au pair driving will be the responsibility of the family.


If you accept an au pair from Peter Pan then you accept our Terms and Conditions as above and also the conditions as set out below

We understand the au pair programme is a cultural exchange programme and not a contract of work. The au pair should be treated as a member of the family and not an employee.

We confirm we have answered all questions honestly and will adhere to the recommendations of the au pair programme including:


The Agency needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you.

Families will be given details of potential au pairs to help with the recruitment process and to help them find a suitable au pair.

Family details will be shared internally with recruitment partners for the sole purpose of finding a suitable candidate.

All data shared is kept safe and never shared with parties outside of the recruitment process.

You can see our full details of our privacy policy here